To start a CANCELLATION FOR AN à la carte REFUND, you can contact us at hello@jessamine.events. Cancellation for an à la carte refund must be made and confirmed via email a minimum of 15 days prior to the scheduled date for pick up or delivery orders, minus a $150 administrative fee.
Cancellation requests for a refund within 14 days of scheduled pick up or delivery date will NOT be accepted and customers will incur the full cost of the à la carte order, less the delivery fee (if applicable).
We will notify you once we’ve received and looked over your request, and let you know if the refund was approved or not. If proper floral care was not followed as determined by pictures and a few questions we will ask about the situation, refunds WILL NOT be eligible. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@jessamine.events.
FOR ALL INFORMATION REGARDING CANCELLATION AND REFUND REQUESTS FOR OUR FULL SERVICE FLORAL DESIGN CLIENTS, PLEASE REFER TO YOUR WRITTEN CONTRACT.
refund policy
All à la carte orders can be delivered within the limits of our delivery zone. Our delivery zone is a 35 mile radius from Toms River, NJ. The rate, based upon mileage from Toms River, ranges from $40-$85. FEE AND DELIVERY ZONE SUBJECT TO CHANGE UPON JESSAMINE'S SOLE DISCRETION. Requests for delivery outside of the delivery zone may be accommodated if we have open availability and are subject to an additional fee based upon increased mileage.
Specific delivery times (e.g., 10:45AM) are not accommodated for à la carte orders. Instead, we guarantee delivery during a 2 hour window of time as specified in the check out process.
All à la carte orders are subject to only one (1) delivery address. If the address is a business or venue, we verify the business or venue's availability, hours, and accessibility before delivering your order. We will notify you if the time slot you requested does not work with the vendor's availability or accessibility and will work with the vendor on your behalf for a reasonable solution for a successful delivery.
For home deliveries, in the unlikely event the recipient is not home at the requested delivery time slot, we will call the recipient and discuss further options. These options may include but are not limited to: leaving the order in a safe place on the property (depending on weather, sensitivity of floral ingredients, physical location and amount of time before recipient returns) or rescheduling delivery (rescheduling incurs additional fee).
For your convenience, pick up orders are scheduled during a one hour window of your choosing during the check out process. We respectfully require pick up of your order during the specified time, as we arrange to be at the studio at that time to answer any questions you may have and go over the flower care process with you. If an issue arises, please email us as soon as possible at alacarte@jessamine.events. Thank you.
PICK UP AND DELIVERY ORDERS ARE SECURELY PACKED AND READY FOR TRANSPORT. JESSAMINE IS NOT RESPONSIBLE FOR CONDITION AFTER DELIVERY IS COMPLETED UNLESS DAMAGE OF FLOWERS BEYOND THE EXPECTED LIMITED LIFESPAN OF PERISHABLE PRODUCT OCCURS.
JESSAMINE IS NOT RESPONSIBLE FOR UNPACKING OR SETTING UP ANY ITEMS UPON DELIVERY FOR À LA CARTE DELIVERIES.
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For full service floral design clients, please refer to your contract for specific delivery policies.
